CRM & Retention Marketing

Acquiring customers is only half the battle—keeping them engaged is where the real value lies. We design CRM and retention strategies that nurture loyalty, increase lifetime value, and turn one-time buyers into long-term advocates.

  • Email & SMS Marketing

    Personalized, high-impact messaging can make all the difference. We craft automated and targeted email and SMS campaigns that drive engagement, retention, and revenue.

  • Customer Segmentation & Personalization

    Not all customers are the same when it comes to value to a brand. We help brands segment their audiences and tailor messaging to deliver more relevant, high-performing marketing campaigns.

  • CRM Platform Management

    Your CRM should be working for you, not the other way around. We optimize platform setups, automation, and workflows to maximize efficiency and customer engagement.

Big Ideas

real impact

Acquisition gets the first sale. Retention builds the business. We design, build, and optimize the systems that turn one-time buyers into loyal customers—from ground-up Klaviyo buildouts to automated enterprise nurture sequences.

Les Aimants

Industry: Bridal / Fashion

CRM Focus: Full CRM build, Klaviyo setup, email flows, SMS, team enablement

Built the entire CRM program from scratch during pre-launch—four automated email flows, transactional templates, SMS briefing, Klaviyo setup, and full team training for in-house management.

90 Day Delivery | 4 Automated Flows 

Read the full Les Aimants Case Study >>

Amazing Cosmetics

Industry: Beauty / E-commerce

CRM Focus: Platform migration, segmentation, personalization, automation

Led CRM platform migration and built audience segmentation, email personalization, and revenue-driving automation.

757% List Growth 

Read the full Amazing Cosmetics Case Study >>

MD Complete

Industry: Beauty / E-commerce

CRM Focus: CRM re-platforming, scalable personalization

Led CRM data migration and re-platforming, then built a retention program focused on scalable personalization.

150% Online ROI Contribution | Scalable Personalization Program

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Article22

Industry: Jewelry / E-commerce

CRM Focus: Platform migration, automation, personalization

Spearheaded CRM platform migration with audience segmentation, email personalization, and lifecycle automation.

100% Subscription Rate | 44% Repeat Purchaser Revenue

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